Privacy Policy
At Checkmate Software Ltd., we are committed to protecting your privacy and ensuring that your personal data is handled with care.
CheckMate (our app) is provided by CheckMate Software Ltd (“we”, “our” or“us”). We are the controller of personal data obtained via our app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We are committed to protecting your privacy and ensuring that your personal data is handled with care. This privacy policy explains how we collect, use, and safeguard your personal information when you use our app, website, and other related services, whether online or offline. It also outlines your rights regarding your personal data and how you can exercise them.
Who We Are
CheckMate is a food safety app that helps businesses maintain compliance with food safety regulations and ensure best practices. If you have any questions or concerns about how we handle your personal data, please contact us at:
• Email: hello@CheckMate.software
• Address: 1 Market Hill, Calne, SN11 0BT
Your Rights under Data Protection Laws
As a UK user of CheckMate, you have several rights under applicable data protection laws (including the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”) and the Data Protection Act 2018). These include:
- Right to Information: You can request details of the data we hold about you.
- Right to Access: You can access your personal data and get information about how it is used.
- Right to Rectification: You can correct any inaccuracies in your personal data.
- Right to Erasure: You can request that your personal data be deleted under certain circumstances.
- Right to Restrict Processing: You can request that we limit how we process your data.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to Object: You can object to the processing of your data, particularly for direct marketing or automated decision-making.
- Right not to be subject to a decision based solely on automated processing (including profiling)
- Right to Withdraw Consent: If you have provided us with a consent to use your personal data you can withdraw your consent at any time.
For further information on each of those rights, or how to exercise them, or if you have concerns about how we process your personal data, please contact us using the information provided above. If you are unsatisfied with our response, you can also lodge a complaint with the Information Commissioner’s Office (ICO).
What Data Do We Collect?
We collect various types of data depending on how you use our services. The personal data we collect may include:
- Personal Information: Name, email address, phone number, billing address, and home/work address.
- Device Information: IP address, device type, browser type, operating system, and usage patterns.
- Usage Data: Interactions within the app, including logins, in-app actions, and preferences.
- Social Media Information: When you interact with us through social media platforms like LinkedIn.
How We Collect Data
We may collect your data in the following ways:
- Directly from You: When you sign up for our services, make a purchase, or contact us for support.
- Automatically: When you use our app or website, through cookies, session storage, and other tracking technologies.
- From Third Parties: Trusted partners such as analytics providers, social media platforms, or payment processors.
How and Why we Use Your Data
We use your personal data for the following purposes:
- To provide and manage access to the CheckMate app and services.
- To personalise your experience on our app and website.
- To communicate with you, including responding to your enquiries.
- To process payments for subscriptions and services.
- To ensure compliance with food safety regulations and provide relevant reports.
- To send you marketing communications (you can opt-out anytime).
- To analyse usage patterns and improve our app’s performance and features.
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Creating and managing your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | For our legitimate interests, ie to minimise fraud that could be damaging for you and/or us |
| Enforcing legal rights or defend or undertake legal proceedings | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect our business, interests and rights |
| Retaining and evaluating information on your recent visits to our app and how you move around different sections of our app for analytics purposes to understand how people use our app so that we can make it more intuitive or to check our app is working as intended | Depending on the circumstances: —your consent as gathered by the separate cookies tool on our website —see “Cookies” below —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by contacting us (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you | Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating and enhancing customer records | Depending on the circumstances: —to perform our contract with you or to take steps at your request before entering into a contract —to comply with our legal and regulatory obligations —where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.
Cookies
Like many other websites, ours uses cookies. We use cookies to improve user experience and analyse site usage. Cookies are small text files stored in your browser that help us remember your preferences and track performance.
You can control cookies through your browser settings and our cookie tool, but please note that disabling cookies may affect the functionality of certain features.
Our cookie tool describes the cookies we use.
Push Notifications
CheckMate may send push notifications to your device to inform you about important updates, or reminders related to food safety. You can opt-out of receiving push notifications by changing your device’s notification settings.
Storing and Sharing Your Data
We take data security seriously and use appropriate measures to protect your personal data from unauthorised access, disclosure, or modification. Your data is primarily stored in the UK or countries that comply with UK GDPR standards. In limited circumstances, we may transfer data to other countries with appropriate safeguards in place.
We do not sell or share your data with third parties except when necessary for delivering our services. Trusted partners, such as payment processors or hosting providers, may have access to your data, but they are contractually required to maintain the same level of data protection as we do.
Data Retention and Deletion
Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once this retention period ends, personal data will be securely deleted. You have the right to request the deletion of your data at any time, provided no legal obligations prevent us from doing so.
Third-Party Services
CheckMate Software Ltd. integrates with third-party services, such as Google Analytics and Firebase, to enhance app performance, track user behaviour, and provide functionalities such as payment processing and authentication.
- Google Analytics for Firebase: We use Firebase to monitor app usage, performance, and user behaviour.
- Stripe: For secure payment processing.
- Amazon Web Services: For backup storage, management and hosting.
These third parties may have access to your data, but they are required to follow strict data protection measures in line with UK GDPR.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy regularly to stay informed.
Please contact us if you have any queries or concerns about our use of your personal data (see below “How to contact us”). We hope we will be able to resolve any issues you may have.
Contact Information
• Email: support@CheckMate.software
• Address: 1 Market Hill, Calne, SN11 0BT
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Last updated: 8/11/2024
