Everything you need to know, ticked off.
Answers to the questions kitchens, care homes and nurseries ask us most — about compliance checks, security, pricing and getting started with CheckMate.
★★★★★ Rated 5.0 on Google by care providers
We were able to tailor the system specifically for our home, ensuring it aligns with regulatory requirements while remaining user-friendly for staff.
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Not sure where to start? Pick a topic below and jump straight to the answers that matter to your team.
You will be able to cancel your subscription at any time through the administration site.
You will be able to access your records for 12 months from the date of cancellation through the reports section of the administration site.
Yes — checks are configured to match your site’s own risk areas, schedules and sign-off requirements, rather than a fixed one-size-fits-all template.
We will save your data for a further 6 month period and you will be notified before permanent deletion of these records.
Most teams are comfortable within a day or two. The app is designed around familiar kitchen workflows, so training stays light and practical.
As well as our frequently asked questions, we have a live chat and email customer support.
Yes. CheckMate supports multi-site oversight so managers can monitor compliance across every kitchen from one place.
- You can track temperatures, cleaning job checklists, open and close checklists, deliveries and other critical control points
- The app offers alerts or notifications, so you don’t miss any checks
Yes. Any checks completed offline are stored on the device and sync automatically when a connection returns.
- Yes, Checkmate has been designed to be a simple and user friendly as possible. Set up is quick and extra checks can be simply added.
- We have easy to follow online training videos to guide you through each and every step.
Staff can keep completing daily checks offline. Records are saved locally and uploaded as soon as the device reconnects.
Data is stored securely in the cloud. And fully GDPR compliant.
Data is encrypted in transit and at rest. Access is role-based, so only authorised managers and staff can view the records relevant to them.
As long as you have internet connection when you open the checks for the day, you can store the data during periods of lose or low connection.
Yes — the interface is built for busy care kitchen teams, with clear tasks, prompts and minimal training overhead.
The data will automatically update once internet is restored.
Digital daily checks, temperature logs, cleaning schedules, corrective actions, audit trails, multi-site dashboards and inspection-ready reporting.
Yes. Records are organised and easy to evidence, so inspections become far less stressful for kitchen and management teams.
More information on our subscription prices can be found on our pricing page www.checkmate.software/pricing.
Corrective actions are logged against checks with timestamps and user attribution, ready for audit review.
If you sign up and pay for 12 months subscription, you will receive a discount.
Yes — dashboards give real-time visibility of incomplete checks and risks across every home.
First Name, Last Name, Company Name, Email Address & Telephone Number
CheckMate is designed to support the daily records and processes kitchens need to evidence compliance confidently.
You can pay with credit card and Apple Pay via Stripe.
You can reach the CheckMate support team via in-app help, email or your account manager during onboarding.
Yes the app is available in the Apple App Store and Google Play Store
Yes. We provide practical onboarding so staff and managers can adopt CheckMate quickly with minimal disruption.
You can register here www.checkmate.software/register
Training resources and guided setup are included so teams can get productive from day one.
Signing up gives you a 30 day free trial
Register online to start your trial, then invite kitchen and management users from your admin panel.
Yes. You can add chefs, housekeepers and managers with appropriate permissions for each site.
Most homes are up and running quickly — checks can be configured to match your existing schedules from day one.
Yes — you can start a 14-day free trial to see how CheckMate works in your care home.
Pricing depends on the number of sites and users. Book a demo and we will recommend the right plan for your group.
Yes. Multi-home groups typically benefit from scaled pricing — ask during your demo for a tailored quote.
You can cancel from your account settings or by contacting support. We will confirm the end date of your billing period.
Yes. You can export your records so you retain evidence of checks completed during your subscription.
Access typically continues until the end of the paid period. Support can confirm the exact date for your account.
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Trusted by businesses all over the UK
We use CheckMate across 36 care homes for both our kitchen and housekeeping teams. We are inspection-ready every single day now. The EHO visits have become a very different experience — our teams are confident, the records are there, and the feedback has been outstanding.
CheckMate has been a real game changer, streamlining processes that were once time consuming and paper heavy.
I have used CheckMate across 30 homes with successful navigation of many EHO visits with 5* ratings. Fully recommend CheckMate to any organisations that want improved oversight and compliance of their kitchens.
Since introducing CheckMate, we’ve halved our kitchen paperwork, streamlined processes, and can now print clear, reliable reports whenever we need them.
CheckMate has been a real game changer, streamlining processes that were once time consuming and paper heavy.
We looked for some kitchen compliance software to replace our paper systems for some time. I would recommend anyone have a chat with Johnny if they want to go digital with their kitchen records. It looks to be a robust system and I’m confident it will improve and streamline our services.
EHO visits, which used to be a source of stress, are now seamless. The system provides clear, transparent data that’s easy to access and understand – giving inspectors exactly what they need with zero hassle.
CheckMate has transformed our kitchen — no more messy paper records, and we can complete checks and print reports in seconds. Their responsive support and ability to tailor checks to our needs make it a must-have for any kitchen.
CheckMate is easy to use, reliable, and has become an important part of our day-to-day food safety management.
Checkmate has halved our paperwork time and given chefs more time to cook, plan, and connect with residents. A real game-changer for any catering department!
Since implementing this compliance system in our kitchen, housekeeping and maintenance departments it has honestly been a game changer. Everything is running smoothly, saving us so much time and costing down on unnecessary costs.
The dedicated team at CheckMate have created a well structured, user friendly, secure system for food businesses to document all their food safety and legal compliance checks. The system is adaptable and easily modified to suit any business, as well as including any additional due diligence checks necessary.
Still have a question?
Book a chat with us today to see if CheckMate is right for you — streamline your food safety processes, strengthen compliance, and keep every site running to the same high standard.
